CUSTOMER SERVICE
Customer Service
If you have any questions or if you wish to order by phone
Phone: 925-443-5775
Fax: 925-443-3727
Hours: Monday-Friday 7am-5pm
Saturday 8am-2pm PST
E-mail:
General Information or Parts: info@boatmasters.com
Service: drew@boatmasters.com
Returns Policy
Boatmasters will refund or exchange most merchandise for any reason within 90 days from date of purchase. To return, send merchandise in its original unused condition with a copy of the original invoice. We will then exchange the merchandise or refund the merchandise amount (minus shipping charges) by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges, unless it’s a result of Boatmaster’s error. Items in a non resellable condition, or with missing parts, will not be returnable. There are no returns for special order items (eg boat covers), electronics, cut lengths of material or hazardous materials (eg paint, oil, resins and adhesives). If you have any questions regarding returns, or if you do not have your original receipt, please call customer service at 925-443-5775.
Merchandise may be returned to:
Boatmasters Inc
5162 Preston Ave
Livermore, Ca 94551
Shipping
Boatmasters currently ships orders via UPS or USPS. In stock items ordered by 1PM PST Monday-Friday, will ship in 1-2 days. Orders placed after 2PM Friday or Saturday and Sunday, will ship on the following Monday or Tuesday. Any Holiday schedules will be posted.
Please note, that additional shipping charges may apply to heavy items, which are not reflected when you check out. If additional shipping charges apply, you will be notified by Customer Service via email or phone.
INTERNATIONAL SHIPPING
If you wish to have an order shipped outside of the U.S., please email us
at info@boatmasters.com with your shipping information and what you
would like to order. We will then let you know what the total cost will be,
including shipping charges.
Privacy Policy
We know that our customers are concerned about how their information will be used. We do not sell, rent or give our list of customers to anyone. With your permission, from time to time, we may notify you via e-mail, of any special offers that may be of interest to you. If you wish to opt out of any of these notices, please e-mail us at info@boatmasters.com or write us at Boatmasters Inc, 5162 Preston Ave, Livermore, Ca 94551.
Boatmasters is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.
This site may contain links to other sites. Boatmasters is not responsible for the privacy practices or the content of any other web sites.
Boatmasters does not knowingly acknowledge or accept orders, registrations, or requests for any goods or services from any person under the age of 18. No personally identifiable information of any type will be collected or recorded from any person under 18 by Boatmasters.
Product Disclaimer
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for these errors. If you spot something, help us out and send and email to info@boatmasters.com
